Frequently Asked Questions

1. What is Zuvet™?

Zuvet™ is a pet accessories brand created with one mission — to bring comfort, joy, and care to your furry friends.
We focus on high-quality, stylish, and practical products that make both pets and owners happy, from grooming tools to cozy pet beds and more!

2. Do You offer free shipping?

Yes! 🎉 We offer free shipping on all orders over 25€ (30$)
For smaller orders, shipping costs will be calculated at checkout.

3. Can I return or exchange my order?

Yes, we offer a 30-day return policy.
If you’re not 100% satisfied with your purchase, simply contact us and we’ll guide you through the return or exchange process.
(Items must be unused and in their original packaging.)

4. Are your products safe for all pets?

Absolutely! 🐶🐱
All Zuvet™ products are made with pet-safe materials - soft, durable, and comfortable for daily use. We test every product to ensure safety and satisfaction for pets of all sizes.

5. How can I contact Zuvet™?

You can reach us anytime at zuvetstorebuisness@outlook.com
or through our Contact page on the website.
We typically respond within 24 hours (excluding weekends and holidays).

6. Do you offer discounts or promotions?

Yes! 🙌 Follow us on TikTok (@zuvet.petlovers.store) and Instagram (@Zuvet.Petlovers) to stay updated on new collections, giveaways, and limited-time offers.
💚 Don’t forget to use the code PETLOVERS1 for a special discount at checkout!

7. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with your tracking number.
You can also track your order directly on our website using your order number and email address.